Beginning with the 2023-24 athletics season, all tickets for Austin Peay Athletics events will be digital and can be accessed through a mobile device to improve security, reduce the risk of ticket fraud, and offer added convenience. Fans also enjoy the flexibility of transferring tickets to friends or family members immediately. Step-by-step instructions, recommendations, and frequently asked questions are shared below.
The Ticketmaster Account Manager provides a convenient, simple, and secure way for fans to manage tickets and parking free of charge! Using the Ticketmaster Account Manager, fans can:
- View tickets on a mobile device
- Transfer tickets to friends and family
- Update account information
The easiest way to manage tickets is through the Official Ticketmaster app! Download the app now on the App Store and Google Play.
A mobile device is the ticket on game day! Fans should add tickets to their Apple Wallet or Google Wallet account before leaving home to avoid relying on WiFi connectivity on or near campus. Ensure that the mobile device has a good charge, and turn the screen brightness to its highest level before scanning at the gate. Print-at-Home PDF tickets are no longer issued or accepted for entry at any Austin Peay Athletics venues.
For fans who do not know their password or are logging into the Ticketmaster Account Manager for the first time, click on "Forgot Password?"
Have questions? Feel free to call the Austin Peay Athletics Ticket Office at (931) 221-7329 (PEAY), visit the Athletics Ticket Office at Fortera Stadium (M-F, 8:30 a.m. - 5:00 p.m.ET), or email GovsSports@apsu.edu.
Ticket Management Features
Accessing a Ticketmaster Account:
Fans can access their account by downloading the Ticketmaster App on their mobile phone or visiting Ticketmaster.com on a mobile device or desktop web browser.
Viewing Mobile Tickets
Once logged in on a mobile device, select an event to view.
- Tap VIEW BARCODE on the individual ticket to display the barcode before arriving at the venue. Swipe to view additional tickets.
- Add each ticket to Apple Wallet or Google Wallet. This allows for easier mobile entry into the venue. PLEASE NOTE: SCREENSHOTS OF TICKETS WILL NOT SCAN AT THE GATE AND WILL NOT ALLOW ENTRY!
- All valid digital tickets will display a moving barcode OR a hold near the reader (tap-n-go) icon.
When scanning a ticket, turn the screen brightness to its highest setting.
Transferring Tickets
Select an event to transfer once logged in on the mobile device or desktop web browser.
- Select TRANSFER.
- Select the seats to transfer and then tap "Transfer To."
- Select a recipient from your mobile phone's contact list or manually enter a recipient.
- Enter the contact information for the individual to send the tickets to and click "Transfer." Through the Ticketmaster app, fans can transfer tickets via email or text. The transfer recipient will receive an email or text message instructing them to accept the ticket offer. They must create one to accept the ticket offer if they do not already have a Ticketmaster account.
Please Note: Not all tickets are eligible for transfer. If not, the TRANSFER button will not be displayed.
Game Day Tips
Before arriving at the venue to access the event, here are some tips to help expedite game day entry:
- Access tickets through the Ticketmaster App or Ticketmaster Account Manager account at least 48 hours before the event.
- Add tickets to Apple Wallet or Google Wallet.
- Make sure the mobile phone is fully charged.
- Have the ticket displayed and ready to be scanned before entering the venue. It is recommended that fans send each guest their own individual ticket if the party is arriving separately. If multiple tickets are on an account for the group, swipe left on the barcode after scanning to access the additional tickets.
- Reference the seat location on the ticket to access seat(s).
- Turn the screen brightness to its highest level for easier scanning.
Ticket Protection
Don't let your game day experience end at the gate! Below are some helpful hints to protect you and your tickets:
Cover The Barcodes
Prevent ticket fraud by always covering the barcodes when sharing pictures of tickets on social media!
Authorized Ticket Sellers
The only authorized sources for tickets to Austin Peay Athletics events are:
- Austin Peay Athletics Ticket Office
- Ticketmaster
Please be aware that tickets purchased from other resale marketplaces (including StubHub, Vivid Seats, Craigslist, eBay, and ticket brokers) are not guaranteed to be valid for entry into the venue.
Counterfeit Tickets
Fans purchasing tickets from unauthorized sources (including StubHub, Vivid Seats, Craigslist, eBay and ticket brokers) assume the risk that tickets purchased are counterfeit or the barcodes have been invalidated. Any fan attempting to enter an event with counterfeit or invalid barcodes will be denied entry.
Digital Ticket FAQ
What is digital ticketing?
- Digital tickets allow fans to use a mobile device as a game ticket. Fans will gain admission into the venue via a unique QR code, which will be scanned directly from a mobile device. For the easiest entry into the venue, fans should download the Ticketmaster app from the App Store (iPhone) and Google Play (Android).
Can I have multiple tickets on the same mobile device?
- Yes. Fans can view all of their tickets by swiping left or right from a mobile device. We highly encourage fans to transfer a ticket to each individual to allow for the easiest entry and access throughout the venue.
Can I print my ticket from home?
- No. With digital tickets, all tickets are fully digital and only accessible on a mobile device. PDF tickets have been discontinued and will no longer be accepted at any Austin Peay Athletics venue to combat fraud further and counterfeiting commonly associated with PDF tickets. As a reminder, a mobile device is the ticket.
What if I don't have a smartphone?
- Fans can contact the Austin Peay Athletic Ticket Office or a Austin Peay ticket sales representative at 931-221-7329, and they will work with them to determine the best way to get into the game.
When should I view my ticket?
- It is recommended to view and add tickets to the mobile device's digital wallet at least 48 hours before the event.
What if my guest(s) and I are arriving at the venue at different times?
- If arriving at different times, the ticket holder must transfer a ticket to each individual. This will allow the ticket holder and guest(s) to arrive at the venue at their own convenience. Once the ticket transfer offer has been sent to the guest(s), the guest(s) will receive an email instructing them to accept the tickets. They can easily create one to accept the ticket offer if they do not already have an Ticketmaster account. Once guests have accepted the transfer offer, they should download the Ticketmaster app to view the tickets.
What if my phone battery dies on game day?
- Fans will need to visit the ticket office at the venue on game day and will be required to show a valid photo ID for the name on the ticket account.
What if I don't have WI-FI Connectivity on game day?
- Before arriving at the game, download your tickets to Apple Wallet or Google Wallet. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access tickets and/.
Does the person I transfer tickets to need an Ticketmaster Account?
- Ultimately, yes. They will create one in the acceptance process if they do not already have one.
What if I send the tickets (link) to the wrong person? Can I recall the tickets?
- Yes. Fans can reclaim the tickets if the recipient hasn't already accepted them.
If I transfer my tickets to a friend, will you let them know when they can access their tickets?
- Yes, transferring tickets through an online Ticketmaster account allows us to email the guest(s) directly, letting them know when tickets can be accessed, as well as any other important game day information.
Can I transfer tickets to someone after I have added them to my mobile phone's digital wallet?
- Yes, tickets may still be transferred using the Ticketmaster app or the mobile version of Account Manager after being added to the wallet. There is not an option within the digital wallet. After transferring, fans must remove the ticket (remove pass) from their digital wallet.
Can I transfer tickets to someone after the event has started?
- Yes, tickets may be transferred up to one hour after the event's start time.
Will a screenshot, photocopy, or picture of a ticket be permitted for entry?
- No, a digital ticket must be provided either within the Ticketmaster App, an Ticketmaster Account on a mobile device, or within a mobile device's digital wallet to gain entry. Photocopies, screenshots, scans, and/or pictures of hard tickets will not be permitted for entry.
What about parking passes?
- As a convenience, parking passes are digital as well. Upon accessing an account via the Ticketmaster app or Ticketmaster.com/MyAccount, parking passes will display with tickets. Just like tickets, add a parking pass to Apple Wallet or Google Wallet account before arriving on game day. Then have the mobile device ready to display the pass to the parking attendant upon arrival.
Who do I contact if I would like further help understanding managing tickets?
- Feel free to call the Austin Peay Athletics Ticket Office at (931) 221-7329 (PEAY), visit the Athletics Ticket Office at Fortera Stadium (M-F, 8:30 a.m. - 5:00 p.m. CT), or email GovsSports@apsu.edu.
